Thank you for visiting and shopping at MODbyStephanie.com! Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are hand made. Once order is completed, it will be shipped within 2-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Domestic shipping for anything on our website is absolutely free. Overnight delivery is only available for orders with delivery addresses within the continental United States. Contact us for more details regarding overnight shipping. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
MODbyStephanie.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Some items may not be delivered to a P.O. Box. Please contact us for more details.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
MODbyStephanie.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
MODbyStephanie.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
RETURN & EXCHANGE POLICY
Thanks for purchasing our work at MODbyStephanie.com operated by Stephanie Harris. In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase or via another method, only if mutually agreed upon by you and us. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support at firstname.lastname@example.org.